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Cancellation and refund policy

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Refund Policy

At Being Lumen, we strive to provide high-quality breathwork and meditation services to our clients. We understand that there may be situations where you may need to request a refund. This Refund Policy outlines the criteria and process for obtaining a refund.

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1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • Workshops and One-Time Sessions: If you are not satisfied with the workshop or one-time session, you may request a refund within 14 days following the completion of the session.

  • Subscriptions: If you are a subscriber and wish to cancel your subscription, you must request a refund within 14 days from the date of your initial purchase. No refunds will be provided for requests made beyond this period.

 

2. Non-Refundable Items

The following items are non-refundable:

  • Digital Downloads

  • Gift Cards

  • Completed or partially completed services

  • Any promotional or discounted services

 

3. How to Request a Refund

To request a refund, please contact our Customer Support at support@beinglumen.com. Please provide the following information:

  • Your full name

  • Order number

  • Date of purchase

  • Reason for the refund request

 

4. Refund Process

Upon receiving your refund request, we will evaluate it and notify you of the status within 7 business days. If your request is approved, the refund will be processed to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exceptions

We retain the right to refuse any refund request if we suspect misuse or abuse of our refund policy.

 

Cancellation Policy

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At Being Lumen, we aim to offer flexible and convenient scheduling of our breathwork and meditation services. This Cancellation Policy outlines the terms and conditions for cancelling your bookings and subscriptions.

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1. Cancellation of One-Time Sessions and Workshops

  • Notice Period: You may cancel your booking for a one-time session or workshop by providing at least 24 hours' notice before the scheduled session.

  • Late Cancellations: Cancellations made within 24 hours of the scheduled session are not eligible for a refund.

  • No-Shows: Failure to attend a session or workshop without providing notice will not be eligible for a refund.

 

2. Cancellation of Subscriptions

  • Grace Period: You may cancel your subscription within 14 days of the initial purchase date for a full refund. To cancel, please get in touch with our Customer Support at support@beinglumen.com.

  • Ongoing Subscriptions: After the 14-day grace period, you may cancel your subscription at any time, but no refunds will be issued for the remaining period of the subscription. You will continue to have access to the services until the end of the current billing cycle.

 

3. How to Cancel

To cancel a session, workshop, or subscription, please contact our Customer Support at support@beinglumen.com. Please provide the following information:

  • Your full name

  • Order number or subscription details

  • Date of the scheduled session (if applicable)

 

4. Rescheduling

If you need to reschedule a one-time session or workshop, please contact us at least 24 hours in advance. We will do our best to accommodate your request, subject to availability.

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5. Changes by Provider

In the unlikely event that we need to cancel or reschedule a session or workshop due to unforeseen circumstances, we will notify you as soon as possible and offer you the option to reschedule or receive a full refund.

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6. Contact Us

If you have any questions or concerns about our Refund Policy or Cancellation Policy, please contact us at:

Inkypocket Ltd (trading as Being Lumen),  support@beinglumen.com  (+44)07947386787.

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Effective Date: Oct 2nd 2024

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